Acciones administrativas

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Esta página también describe una política oficial de la Fundación Wikimedia, establecida por Jimmy Wales y avalada por la Fundación según sea necesario para la operación de los sitios bajo su jurisdicción.

La política de acciones administrativas es un conjunto de pautas y procedimientos con respecto a cambios oficiales o eliminación de contenido en los proyectos de Wikimedia, o acciones contra individuos específicos, realizadas por miembros del personal de la Fundación y bajo la autoridad de la Fundación Wikimedia. Al recibir una o varias quejas de la comunidad o del público, o según lo exija la ley. Las quejas que pueden llevar a la ejecución de acciones de oficina pueden incluir, pero no se limitan a, violaciones de privacidad, protección infantil, infracción de derechos de autor o acoso sistemático. Todas las acciones de oficina se realizan de conformidad con los Términos de uso.

Objetivo y procesos

El propósito de esta política es ayudar a mejorar la seguridad real y percibida de los miembros de la comunidad de Wikimedia, el movimiento en sí mismo y el público en circunstancias donde las acciones a nivel de gobierno de la comunidad local son insuficientes o no son posibles. Las políticas locales siguen siendo primordiales en todos los proyectos de Wikimedia, como se explica en los Términos de uso, y las acciones de oficina son complementarias a las políticas locales. Sin embargo, puede haber algunos casos raros en los que la Fundación Wikimedia debe anular la política local, como el cumplimiento de órdenes judiciales válidas y exigibles para eliminar el contenido que podría cumplir con la política o para proteger la seguridad de las comunidades de Wikimedia o el público.

Algunas de las acciones descritas o referenciadas en esta política reflejan acciones también tomadas por las comunidades de Wikimedia y los mecanismos de gobernanza local. Todas las acciones mencionadas en esta política se refieren a acciones tomadas por la Fundación y cualquier acción equivalente realizada por las comunidades se menciona explícitamente. Por ejemplo, los términos "prohibición global" o "prohibición de eventos" en virtud de esta política se refieren a prohibiciones globales y prohibiciones de eventos impuestas por la Fundación, respectivamente, aunque las afiliadas de Wikimedia o la Comunidad puedan imponer prohibiciones similares.

Acciones administrativas primarias

La Fundación no tiene control editorial ni de supervisión sobre el contenido y la conducta en los proyectos de Wikimedia; este trabajo es realizado por una comunidad de voluntarios en gran parte autónoma que, de acuerdo con nuestro Términos de uso, crear sus propias políticas destinadas a defender los objetivos educativos de nuestro movimiento. Sin embargo, en los casos en que las acciones de la comunidad no han sido efectivas y/o las consideraciones legales requieren que intervengamos, podemos tomar acciones en consecuencia.

Prohibición global por parte de la fundación

Una prohibición global es una de las acciones más severas que la Fundación puede tomar para hacer frente a la conducta indebida o amenazas graves para la seguridad de los usuarios, el público o los proyectos, de conformidad con nuestros Términos de uso. Se realiza principalmente para ayudar a garantizar la seguridad real y percibida de los usuarios de los proyectos de Wikimedia y ayudar a prevenir comportamientos prohibidos que dificultan las contribuciones y el diálogo. Las situaciones que pueden llevar a una prohibición global de la Fundación incluyen, pero no se limitan a:

  • Usuarios que participan en el hostigamiento significativo o repetido de usuarios en múltiples proyectos;
  • Usuarios involucrados en acoso significativo o repetido fuera de los sitios de Wikimedia para amenazar (emocional o físicamente) a los usuarios;
  • Poner en peligro, comprometer significativamente o amenazar la confianza o seguridad de nuestros usuarios o empleados;
  • Los usuarios que violan repetidamente nuestros Términos, como a través de alojamiento de contenido ilegal en los servidores de Wikimedia; o
  • Amenazar o comprometer la seguridad de la infraestructura de Wikimedia.

In some cases, a Foundation global ban will be issued following Terms of Use violations that - individually - would not be sufficient enough to warrant a global ban, but form part of a broader pattern of seriously problematic conduct. In those cases, the global ban will typically be issued only after prior warnings (from the community, and/or the Foundation).However, the Foundation reserves the right to impose a global ban directly, in sufficiently severe cases of repetitive Terms of Use violation, or where it has not been practical to offer warnings.

Una prohibición global prohíbe a las personas, ya sea en su propia capacidad o como agentes de terceros, de todos los sitios web, plataformas y actividades de la Fundación Wikimedia. Esto incluye, pero no se limita a, cualquier sitio listado en www.wikimedia.org, listas de correo alojadas por la Fundación, WMF Labs y la infraestructura técnica de Wikimedia como Phabricator, así como cualquier evento en persona patrocinado o financiado por la Fundación. En consecuencia, una persona prohibida globalmente por la Fundación no puede participar, editar, contribuir ni modificar de ninguna otra forma ningún contenido en esos sitios, plataformas o listas sin el permiso explícito de la Fundación Wikimedia.

Una prohibición global es aplicada contra un individuo en lugar de contra un nombre de usuario específico. Por lo tanto, se aplica a cualquier cuenta alternativa que un individuo pueda controlar y cualquier cuenta que pueda crear después de que se haya promulgado la prohibición. También se puede aplicar a las "cuentas de IP" anónimas que el individuo prohibido puede usar ahora o en el futuro.

Las prohibiciones globales se consideran un último recurso y solo se aplican una vez recibida la queja, la investigación, la revisión exhaustiva y la aprobación explícita de varios miembros del personal de la Fundación. Como prohíben toda participación en los proyectos, sitios web, plataformas y actividades de Wikimedia desde el momento en que se promulgan, por definición, también prohíben la participación futura potencialmente positiva de la persona prohibida, independientemente del resultado de esa participación. Facilitar a sabiendas las contribuciones de una persona prohibida globalmente, actuar como representante de dicha persona o intentar interferir con el personal de la Fundación o con administradores voluntarios, burócratas o funcionarios que aplican una prohibición global en línea con las políticas locales puede dar lugar a sanciones, incluida la pérdida de derechos de usuario avanzados o suspensión de acceso contribuyente a los sitios de Wikimedia.

Prohibición de eventos de la Fundación

Una prohibición de eventos de la Fundación es una acción administrativa que se aplica con el fin de ayudar a mejorar la seguridad real y percibida de los usuarios que asisten a eventos en persona de Wikimedia. Se coloca bajo circunstancias de sanción tales como el abuso repetido o la conducta que compromete la confianza y la seguridad de nuestros voluntarios o usuarios. Aunque no se limita a estos ejemplos, las prohibiciones de eventos de Fundación pueden ser promulgadas en situaciones tales como:

  • Los usuarios ya han exhibido o han amenazado con exhibir una conducta acosadora o abusiva durante eventos en persona.
  • Los usuarios ya han exhibido o indicado su intención de asistir a eventos presenciales de mala fe o de socavar sistemáticamente las discusiones y la colaboración en pos de la misión y la visión de Wikimedia.

La prohibición de eventos restringe el acceso, la asistencia y/o la participación de personas en eventos fuera de línea patrocinados o financiados por la Fundación Wikimedia o, en algunos casos, entidades asociadas (como afiliados o socios del movimiento). Esta no es una acción exclusiva de la Fundación; Las comunidades locales de Wikimedia también pueden promulgar prohibiciones de eventos bajo la política relevante cuando sienten que una prohibición ayudará a mantener la confianza y seguridad de los miembros de la comunidad y los usuarios que asisten a eventos fuera de línea. Las prohibiciones de eventos impuestas por la Fundación pueden estar sujetas a criterios diferentes a los desarrollados y observados por las organizaciones de movimiento afiliadas, pero tienen la intención de complementarlos.

Ser excluido de los eventos locales no significa automáticamente que uno esté excluido de todos los eventos globales. Los términos de la prohibición de un evento pueden diferir de los de otro y pueden depender de múltiples variables. Por ejemplo, las prohibiciones de eventos de la Fundación pueden ser:

  • Lugar específico. Uno puede ser prohibido en todos los eventos en persona que tengan lugar dentro de un área geográfica determinada, como una ciudad o un país.
  • Proyecto específico. Pueden ser aplicables a cualquier evento relacionado con el trabajo y/o colaboración en proyectos particulares o proyectos lingüísticos, como el trabajo en MediaWiki, Wikiprojectos o Wikipedia.
  • Tiempo específico. Las prohibiciones de eventos pueden no ser necesariamente indefinidas; pueden colocarse por un período específico.

En contraste con la finalidad de las prohibiciones globales, las prohibiciones de eventos pueden revisarse en una fecha posterior. Si bien se puede levantar la prohibición de un evento si se determina que ha cumplido su propósito, el abuso continuo del usuario prohibido puede influir en la decisión de la Fundación de ampliar la prohibición. Si el aviso de prohibición de un evento no incluye una fecha de vencimiento específica o una nota de que es irrevocable, se puede enviar una apelación a ca@wikimedia.org. (Las prohibiciones de eventos que son parte de prohibiciones globales o que conducen a prohibiciones globales no están sujetas a apelación).

Las prohibiciones de eventos pueden ser un paso antes de una prohibición global, ya que se colocan en situaciones donde se ha presentado una queja a la Fundación con respecto a la conducta del usuario que ocurre específicamente o puede ocurrir durante eventos en persona. Sin embargo, pueden existir de forma aislada, si el problema que conduce a la prohibición del evento no es una preocupación en la interacción o el comportamiento en línea.

De conformidad con esto y con la política de prohibición de eventos de la Fundación, los nombres o seudónimos de individuos explícitamente (a través de una prohibición de eventos) o implícitamente (a través de una prohibición global) prohibidos de asistir a eventos pueden ponerse a disposición de los equipos o individuos designados dentro de un equipo/caja fuerte de la organización del evento. comité/capítulo espacial, en forma de lista de prohibiciones de eventos. La lista puede incluir más información de identificación si está disponible, incluidas fotografías para ayudar en la identificación.

Cumplimiento de DMCA

La Fundación alienta a las personas a considerar primero aprovechar los procesos existentes dirigidos por la comunidad para informar y resolver casos de infracción de derechos de autor. Esto se puede hacer contactando al equipo de respuesta de correo electrónico voluntario de Wikimedia (VRT) en info@wikimedia.org con una solicitud informal de eliminación de contenido, incluida toda la información relevante en apoyo de su solicitud, como la ubicación del material reportado y la información que ayuda a establecer la propiedad de los derechos de autor y la legalidad o ilegalidad del uso del material.

In some cases, the Foundation may also receive requests to remove content from a Wikimedia Project through a formal DMCA takedown process. Before complying with a DMCA notice, the Foundation reviews every DMCA notice we receive to ensure that it complies with the requirements of the DMCA statute and United States copyright law. We reject notices that we do not believe are legally valid. Upon review of the request by the Foundation's Legal team, the removal itself will usually be performed by a Support & Safety team member, using their staff account. In the spirit of transparency, the Foundation informs the Wikimedia community each time it performs a DMCA takedown through this page (also mirrored on Commons for Commons-based requests), as well as through aggregate statistics, in its biannual transparency reports.

Removals of material due to receipt of a valid DMCA notice can be challenged. The recourse for restoring such material is to file a counter-notice with the Foundation. Please note that filing a counter-notice may lead to legal proceedings between you and the complaining party to determine ownership of the material. The DMCA process requires that you consent to the jurisdiction of a United States court. If you believe there is no legal basis for a takedown notice which has been acted upon by the Foundation, you are welcome to visit the following sites, as a first step in learning about filing a counter-notice:

As with all office actions, reverting DMCA notice takedowns without appropriate legal reasons is strongly discouraged. As a matter of policy, the Wikimedia Foundation will terminate, in appropriate circumstances, the accounts of repeat infringers as provided under the Digital Millennium Copyright Act (17 U.S.C. 512). In most cases, it will also terminate the accounts of users who, upon being notified that content they have contributed has been removed as a result of a DMCA complaint, revert that removal.

Protección de los niños

The safety of minors is extremely important for us, and we go to great lengths to help assure it. To that effect, if we believe minors are at risk, we will take actions right away. These actions aim at mitigating both conduct as well as content promoting child abuse. Child abuse may be discussed educationally as part of the content of Wikimedia projects, but never promotionally or with the purpose of titillation.

Pursuing or facilitating inappropriate adult–child relationships is not acceptable in the Wikimedia projects. This type of activity may include, but is not limited to, posting child pornography or any material depicting inappropriate sexual acts between adults and minors that violate applicable law, distributing or trafficking obscene material against minors that is unlawful under applicable law, conducting communications with under-aged users through the Wikimedia projects in an attempt to groom them or attempting to move their communications to platforms outside of the Wikimedia projects for grooming purposes, or attempting to approach minors inappropriately during Wikimedia in-person events.In contrast, contact for the purpose of organising and running school-related editathons is acceptable. Read more about our combating online child exploitation policy.

Concerns about child safety are reviewed and appropriate actions are taken as a matter of priority. Instances we believe to be child pornography, including information brought to our attention through requests for nonpublic user information, are reported to the National Center for Missing and Exploited Children (NCMEC), in line with our Requests for user information guidelines and procedures. If your request has already been reported to NCMEC or relates to a case being handled by NCMEC, please include the case or report information in your request. The Foundation may also take additional actions against individuals found be engaging in such activities such as alerting local or international law enforcement.


Acciones de oficina secundarias

The actions listed under this section are generally performed at the Foundation's discretion, as a possible outcome of evaluation of a separate report. Direct requests for these actions will generally be deferred to appropriate community governance mechanisms. In the past, the Foundation has only taken these actions under extraordinary circumstances.

Aviso de conducta

A conduct warning is issued when a situation is observed to be problematic and is meant to be a preventative measure of further escalation. It is considered as a step geared towards de-escalation of the situation, when this is believed to have sufficient margin for it. It informs the recipient that behavior they may consider acceptable is in fact not, grants them the opportunity to reflect on it, and encourages them to take corrective measures towards mitigating and eventually eliminating it.

A conduct warning will usually be issued by the Foundation in situations where a contributor's online or/and offline behavior is considered borderline abusive, disruptive or otherwise hinders the collaborative process, but does not yet rise to the level of corrective actions. Such a warning will typically aim to address the type of conduct that may include, but is not limited to, repeated personal attacks, edit/status warring, impersonation or otherwise inappropriate in-person commentary and behavior.

No data has been compiled on how well conduct warnings succeed, and the Wikimedia Foundation lacks the resources to provide ongoing counseling to warned individuals on how to modify behaviors. However, while the Foundation does not believe that positive contributions outweigh harmful behaviors, there may be some circumstances where a warning is offered as a courtesy to contributors who may be otherwise sanctioned by an event or global ban. Warnings will be given only after an extensive evaluation, including review by multiple relevant staff, and will be issued confidentially. Their intent is not to shame the individual or escalate the situation, but to offer a contributor believed to be working in good faith an opportunity to cease behaviors that will otherwise lead to sanctions.

Removal of advanced rights

In extremely rare situations, the Foundation may become aware of circumstances and information regarding major breaches of trust performed by Wikimedia functionaries or other users with access to advanced tools. It may not be possible to share some or all of that information with the Wikimedia communities due to privacy reasons and therefore can not be handled through existing community governance mechanisms. In some of those cases the abuses reported may not rise to the level of irreversibly expelling Wikimedians from the communities; however, they may be severe enough to have breached the community's trust in the individuals involved and therefore warrant removal of administrative rights.

Removal of user rights are usually either permanent or long term. Rebuilding trust is not impossible, which is why individuals are encouraged to reflect on their actions leading up to their advanced rights removal and consider how they may best serve the communities moving forward. In situations of long term removals, and once the no-rights period has elapsed, a contributor may have to fulfill additional criteria before they are permitted to reapply for advanced rights; those are made known to them at the time of the removal of advanced rights.

Uso de derechos avanzados por parte del personal de la Fundación

There is a wide range of administrative actions that may be performed by the Wikimedia Foundation during evaluation of reports of misconduct, in upholding the Terms of Use. Theoretically, this could be any administrative action that can be performed by volunteers in the communities. The Foundation supports and encourages community autonomy and therefore strives to take the smallest amount of action possible, which is why it is not customary to accept community requests for said actions.

CheckUser

Of all admin rights, CheckUser is the one most commonly used by the Foundation's Trust & Safety team, in order to help assure the trust and safety of Wikimedia communities. More often than not, it is used during the review process of emergency reports regarding threats of harm against Wikimedia community members, contributors, public figures or the general public. It may also be used in response to requests for information, in line with Requests for user information procedures & guidelines and our Privacy policy, or in connection with legal disputes (for example to verify the truth of claims made by someone that is suing the Foundation) and regulatory investigations. It may sometimes be used in relation to investigation of long term abuse in consideration of a global ban as well as when issuing a global ban. Last but not least, it may be used when reviewing reports of sockpuppets suspected to be used by globally banned users, in enforcing a global ban. In any case, performing CheckUser alone does not mean/prove that the person checked has done something wrong.

It should be noted that, because of the sensitive nature of the information it may convey, CheckUser is only used when the information is pertinent in protecting the communities and broader Wikimedia movement, and only if there is no other reasonable way to obtain it. While the Foundation may share CheckUser information with highly trusted members of the community (i.e. stewards), we may opt to withhold said information if revealing it hinders ongoing efforts by law enforcement to protect the public or endangers Wikimedia community members. This action is performed through a Foundation staff account.

Protección de páginas

Page protection prevents a broad range of users from editing a specific article or page. It may affect contributors with or without special permissions and we may also impose a "do not touch" rule that impacts all contributors. Foundation page protection is granted in only the rarest circumstances and typically requires a court order or a substantial risk to the trust and safety of users, staff, or the public. It is otherwise left for community mechanisms to handle, in line with local project policies.

When a page is protected under this policy, the template "{{pp-office}}" will be placed prominently on the page and the page will be protected. An article may be reduced to a few sentences to remove questionable content, and people are then invited to build it up to a more reputable state. This will be indicated by the template {{reset}} (or related, such as {{pp|reset}}) along with instructions to be followed by everyone.

Bloques de gama

Range blocks are typically an action taken by the communities in order to help reduce vandalism and disruption. However, in some cases the Foundation may impose a range block in order to enforce a global ban, while upholding our Terms of Use.

Range blocks prevent a group of IP addresses from becoming active on the Wikimedia projects; range-blocked IPs are disabled from creating an account, editing on the projects, contacting other contributors through on-wiki features, etc.

When range blocks are placed in the course of enforcing a global ban, they are performed under the WMFOffice account. In any other situations, they are performed through a staff account.

Solicitar una acción de oficina

A request for consideration of an office action should be placed to the Foundation team whose purview the specific action falls under. This can be the Trust & Safety team or the Legal Affairs team. While requests may initially be sent to other Foundation teams or staff and then forwarded accordingly, it is best that the request is sent directly through one of the above communication channels, to ensure speedier review.

In order for the request to be considered, it is important that it includes the following:

  • Explicitly specifies the action requested.
  • Includes a succinct summary of the reasons for the request.
  • Provides evidence (URLs) that there have already been attempts to have the issue resolved through local community governance structures where applicable and where possible.
  • Includes any crucial information and evidence in support of the request, including pertinent documentation, subject to specific action requirements as detailed under the corresponding section.

¿Quién realiza acciones de oficina?

Office actions are performed strictly by Foundation staff or contractors. They may be authorized by any representative or delegate of the Wikimedia Foundation - usually as directed by the Foundation's legal counsel, certain members of the Foundation office staff or as prescribed by each individual policy related to the specific office action.

The Foundation staff members usually performing office actions are:

The office actions will usually come from a role account, with the username User:WMFOffice. In some cases, like performing DMCA takedowns, office actions may be performed by one's staff account. Either way, they will be clearly indicated both during and after to prevent ambiguities.

Wikimedia administrators and others who have the technical power to revert or edit office actions are strongly cautioned against doing so. Unauthorized modifications to office actions will not only be reverted, but may lead to sanctions by the Foundation, such as revocation of the rights of the individual involved. When in doubt, community members should consult the Foundation member of staff that performed the office action, or their line manager. However, details regarding an office action are only shared to the extent that they do not compromise the safety of users, the public or the project.


Cronología de las acciones administrativas

A flowchart documenting the office actions workflow
The Office actions workflow (in English)

Each office action request is as unique as the person it regards. This applies especially to requests regarding conduct issues; content related actions tend to be more straightforward. Moreover, each action listed under this policy is subject to different internal processes; it may be the outcome of evaluation of a reported behavior rather than the evaluation happening in order to determine if a requested action is warranted.

For these reasons there is no set timeline for office actions in general. However, we do try to respond to them as soon possible and try to adhere to the following timeline guidelines:

  • Expulsiones globales: 4 semanas
  • Event bans: 4 weeks
  • DMCA compliance: 7 business days
  • Protección infantil: 24 horas

While we strive to adhere to the aforementioned timeline guidelines, it is possible that it takes a lot longer for an office action request to be evaluated and granted. Delays in evaluation can be caused due to receipt of additional/new information regarding the original request, the request expanding substantially during evaluation or other unforeseen circumstances.

Apelaciones

Office Actions, or Foundation decisions not to take an Office Action, can be appealed within 6 months of their first issuance or of their substantial, atypical modification (the extension of a suspension by several months, for example, does not trigger a new right to appeal) upon legal counsel approval.

Only individuals directly involved in a case may request review, either as an individual who requested the initial case or as an individual under investigation. Reviews may be requested following our decision (i.e., whether or not to take an Office Action), at the end of the investigation.

Appeals against office actions should be sent by email to appeals@wikimedia.org, setting out the reason(s) why it was inappropriate.

With regards to office actions undertaken around investigations into the behavior of specific users, the volunteer Trust & Safety Case Review Committee has been formed to review appeals of eligible Trust & Safety office actions. More details may be found on the Trust & Safety Case Review Committee page.

Información general

It is important to help clarify a few points regarding office actions in general:

Office actions are extremely rare.

In comparison to actions taken throughout the Wikimedia projects, led by the local community governance mechanisms in pursuit of our vision and mission and in compliance to our Terms of Use, the number of office actions is very, very small.

Office actions are preventable.

All conduct mitigated by office actions is unwanted on a Wikimedia project in the first place; if such is observed and corrected (i.e. removed, ceased or otherwise prevented), no complaint is likely to be made as there is nothing to complain about. Similarly, if a complaint is resolved before any action is taken, it is unlikely for an office action to subsequently take place.

Office actions are transparent when possible, but safety (and legal compliance) come first.

It is not always possible to maintain the same level of transparency for every office action listed under this policy as, in some situations, complete or even partial transparency can compromise the right to privacy and/or safety of involved individuals or hinder ongoing police investigations. We are committed to be transparent wherever possible, but not at the risk of placing Wikimedia users, the public, or the projects in danger.

Office actions are governed by strict internal processes.

The lack of transparency involved in certain office actions does not remove accountability of those enforcing them; they are required to comply with internal processes and protocols and are never enforced without multi-level review and explicit approval. We will share information regarding final office actions and internal processes followed in enforcing them, whenever we can.

Office actions are not based on personal grudges.

They are performed only following explicit complaints to the Wikimedia Foundation about the content of a Wikimedia project or certain abusive behavior taking place within or affecting the wellbeing, trust and safety of contributors in a Wikimedia project. In some cases, investigations may be prompted by Law enforcement requests or as part of our policy enforcement processes.They are also taken in line with prescribed processes and are subject to strict internal review by multiple members of staff in the Wikimedia Foundation hierarchy.

Abusive requests are not acceptable.

We are committed to attempt to address all valid requests for an office action submitted to us, in good faith, and through the appropriate communications channels. However, we will not consider requests themselves breaching our Terms of Use or Friendly space or other behavioral policies, or requests accompanied by demands for preferential treatment (such as control over the article). We will not tolerate intimidation, threats of harm or any other communication that may constitute harassment towards our staff. If any of the above conduct is observed and if inappropriate reporting behavior continues after we have issued a warning, we may entirely refuse to communicate with the reporting party. The lock-out period will be determined based on the seriousness, frequency, number and - if reasonably apparent - presumed intent (e.g. apparent bad faith) of the abusive reports.

Post-action monitoring.

The Foundation does not generally monitor the projects for breaches to the office actions it has enforced. It relies on the Wikimedia community's help in keeping the communities safe and thriving by reporting such breaches to the Trust & Safety team, who will review them on a case-by-case basis and take appropriate actions.

Enforcing office actions.

Community members are welcome to but not expected or obliged to help enforce office actions. If they choose to do so on the grounds of upholding the Terms of Use, however, this should not be a punishable action and they should not be subject to sanctions. One can help enforce office actions in multiple ways such as reporting socks of an interaction-banned contributor using them to interact with another user, removing content uploaded by a globally banned user, informing of an event banned contributor's intent to turn up at an event they should not be attending, etc.

Abuse of office or staff actions.

If you think that the office actions listed under this policy have been abused, you can submit your concerns through ca@wikimedia.org. This email address can also be used to report potential abuse by staff accounts such as inappropriate conduct or use of their advanced user rights.