Archive:Volunteering:Email response team leader

This page has been archived. Its content is no longer being maintained and is likely out of date. This page can be relocated to Meta-Wiki.

Title

Email response team leader

Goal of position

In order manage the Wikimedia Foundation's customer service email system (OTRS) and volunteer activity.

Sample activities

1. supporting the volunteer correspondents (OTRS Agents) in their day-to-day work
2. reviewing new applications to OTRS
3. creating, managing, and closing OTRS user accounts
4. updating boilerplate responses
5. creating new queues & roles
6. guiding new OTRS volunteers in their first steps

Length of Commitment

At volunteer's discretion

Scheduling

4 hours week activity

15-30 hours/week availability via IRC or other means

Worksite

Remote

Qualifications sought

1. Significant experience as an OTRS volunteer for the Wikimedia Foundation
2. Ability to determine suitability of candidates for OTRS
3. Ability to manage, encourage & motivate people
4. Ability to set goals & priorities

Benefits to volunteer

1. Regular interaction with volunteers speaking multiple languages worldwide
2. Acquire a thorough experience of the questions and issues that are raised by Wikipedia and the Wikimedia projects in the real world
3. Customer service experience
4. Team management experience

How to apply

Please send a cover letter and some details about yourself as to why the foundation would benefit from your skills in this position by email to carywikimedia.org or by fax to 415.882.0495. Candidates will be required to identify with the Foundation, if not already identified.

For further information, contact Cary by phone at 415.839.6885, extension 601 or by email.

Date posted

27.Feb.2009

Closing date

13.Mar.2009