Archive:Volunteering:Email response statistician

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    Title
    • (Volunteer) email response statistician
    Goal of position
    • To provide an analysis of email requests and responses in the OTRS email response system. This position is for the English Wikipedia info queues.
    Sample activities
    1. Go through emails and categorize what types of requests come into the system
    2. Analyze responses for data, including the following:
      Number of responses
      Number of good responses
      Number of good:total responses per respondent
      Number of boilerplate-only responses and their perceived success
      Frequently asked questions
    3. Identify poor responses and failed requests
    4. Present data in a .csv format for reporting
    Time frame
    Length of Commitment
    2 months (July 1 through August 31)
    Estimated Total Hours
    80 hours
    Scheduling
    At volunteer's discretion [X]
    Specific time: N/A
    Worksite
    Offsite
    Qualifications sought
    1. Some knowledge of processes and issues in the Wikipedia site.
    2. A background in statistics and statistical analysis is greatly helpful
    3. Ability to handle sensitive material
    Benefits to volunteer
    1. Statistical work experience
    2. Have an impact on improving Quality of response
    3. Potential for advancement into additional opportunities
    If you are interested in applying, please send cover letter and CV, biography, resume or pertinent information to cbassrandom text to make this a bit more difficult on the s.p.a.m.b.o.t.s.@wikimedia.org. You can also contact Cary for any questions.
    Date posted

    12 June 2009