إجراءات المكتب

هذه الصفحة هي سياسة رسمية لمؤسسة ويكيميديا، أنشأها جيمي ويلز وأقرتها المؤسسة باعتبارها ضرورية لتشغيل المواقع الخاضعة لولايتها القضائية.

سياسة الإجراءات المكتبية عبارة عن مجموعة من الإرشادات والإجراءات المتعلقة بالتغييرات الرسمية على المحتوى في مشاريع ويكيميديا أو إزالته أو الإجراءات المتخذة ضد أفراد محددين، والتي يقوم بها موظفو المؤسسة وتحت سلطة مؤسسة ويكيميديا، عند تلقي شكوى واحدة أو عدة شكاوى من المجتمع أو الجمهور، أو حسب ما يقتضيه القانون. قد تشمل الشكاوى التي قد تؤدي إلى تنفيذ إجراءات المكتب، على سبيل المثال لا الحصر، انتهاكات الخصوصية أو حماية الطفل أو انتهاك حقوق التأليف والنشر أو التحرش المنهجي. يتم تنفيذ جميع الإجراءات المكتبية وفقًا لشروط الاستخدام.

الغرض ونطاق التغطية

إن الغرض من هذه السياسة هو المساعدة في تحسين السلامة الفعلية والملموسة لأعضاء مجتمع ويكيميديا، والحركة نفسها، والجمهور في الظروف التي تكون فيها الإجراءات على مستوى حوكمة المجتمع المحلي غير كافية أو غير ممكنة. تظل السياسات المحلية أساسية في جميع مشاريع ويكيميديا، كما هو موضح في شروط الاستخدام، والإجراءات المكتبية مكملة لتلك السياسات المحلية. ومع ذلك، قد تكون هناك بعض الحالات النادرة حيث يتعين على مؤسسة ويكيميديا ​​تجاوز السياسة المحلية، مثل الامتثال لأوامر المحكمة الصالحة والقابلة للتنفيذ لإزالة المحتوى الذي قد يتوافق مع السياسة أو في حماية سلامة مجتمعات ويكيميديا ​​أو الجمهور.

تعكس بعض الإجراءات الموصوفة أو المشار إليها في هذه السياسة الإجراءات التي تتخذها مجتمعات ويكيميديا وآليات الحوكمة المحلية. تشير جميع الإجراءات المذكورة في هذه السياسة إلى الإجراءات التي تتخذها المؤسسة وأي إجراءات مكافئة تقوم بها المجتمعات يشار إليها صراحةً. على سبيل المثال، تشير مصطلحات "الحظر العام" أو "الحظر من الفعاليات" بموجب هذه السياسة إلى الحظر العام والحظر من الفعاليات الذي تفرضه المؤسسة على التوالي على الرغم من أن حظرًا مماثلًا قد تفرضه الشركات التابعة لويكيميديا أو المجتمع.

إجراءات المكتب الرئيس

لا تملك المؤسسة أي رقابة تحريرية أو إشرافية على المحتوى والسلوك في مشاريع ويكيميديا؛ حيث يقوم بهذا العمل مجتمع مستقل إلى حدٍ كبير من المتطوعين الذين يضعون سياساتهم الخاصة التي تهدف إلى دعم الأهداف التعليمية لحركتنا وفقًا لشروط الاستخدام. ومع ذلك، في الحالات التي لا تكون فيها الإجراءات المجتمعية فعالة و/أو في الحالات التي تتطلب منا التدخل لاعتبارات قانونية، قد نتخذ إجراءات وفقًا لذلك.

الحظر العام للمؤسسة

يعد الحظر العام أحد أشد الإجراءات التي قد تتخذها المؤسسة من أجل معالجة سوء السلوك أو التهديدات الخطيرة لسلامة المستخدمين أو الجمهور أو المشاريع، وفقًا لشروط الاستخدام. يُنفذ ذلك في المقام الأول من أجل المساعدة في ضمان السلامة الفعلية والملموسة لمستخدمي مشاريع ويكيميديا والمساعدة في منع السلوك المحظور الذي يعيق المساهمات والحوار. تشمل الحالات التي قد تؤدي إلى حظر عام للمؤسسة، على سبيل المثال لا الحصر:

• انخراط المستخدمين في مضايقات كبيرة أو متكررة للمستخدمين في مشاريع متعددة؛
• المستخدمون الذين يمارسون مضايقات كبيرة أو متكررة خارج مواقع ويكيميديا ​​بهدف تهديد المستخدمين (عاطفيًا أو جسديًا)؛
• تعريض ثقة أو سلامة مستخدمينا أو موظفينا للخطر أو تعريضها للخطر بشكل كبير أو تهديدها بأي شكل آخر؛
• انتهاك المستخدمين بشكل متكرر أو فاضح لشروط الاستخدام، مثل استضافة محتوى غير قانوني على خوادم ويكيميديا؛ أو
• تهديد أو المساس بأمن البنية التحتية لمؤسسة ويكيميديا.

في بعض الحالات، يُصدر حظر عام للمؤسسة في أعقاب انتهاكات شروط الاستخدام التي لن تكون - بشكل فردي - كافية لتبرير الحظر العام، ولكنها تشكل جزءًا من نمط أوسع من السلوكيات الإشكالية الخطيرة. في هذه الحالات، لن يُصدر الحظر العام عادةً إلا بعد توجيه تحذيرات مسبقة (من المجتمع و/أو المؤسسة)، ومع ذلك، تحتفظ المؤسسة بالحق في فرض حظر عام مباشرة، في الحالات الشديدة بما فيه الكفاية من الانتهاكات المتكررة لشروط الاستخدام، أو عندما لا يكون من العملي تقديم تحذيرات. يحظر الحظر العام على الأفراد، سواءً بصفتهم الشخصية أو بصفتهم وكلاء لآخرين، من جميع مواقع مؤسسة ويكيميديا ومنصاتها وأنشطتها. ويشمل ذلك، على سبيل المثال لا الحصر، أي موقع مدرج على www.wikimedia.org، والقوائم البريدية التي تستضيفها المؤسسة، وخدمات ويكيميديا السحابية والبنية التحتية التقنية لويكيميديا مثل فابريكيتور وكذلك أي فعاليات شخصية ترعاها المؤسسة أو تمولها. وبناءً على ذلك، لا يجوز للفرد المحظور عالميًا من قبل المؤسسة المشاركة في أي محتوى على تلك المواقع أو المنصات أو القوائم أو تحريرها أو المساهمة فيها أو تعديلها بأي شكلٍ آخر دون إذنٍ صريحٍ من مؤسسة ويكيميديا.

يُفرض حظر شامل على الفرد بدلاً من اسم مستخدم محدد. وبالتالي فإنه يسري على أي حسابات بديلة قد يتحكم فيها الفرد وأي حسابات قد ينشئها بعد فرض الحظر. يمكن أن ينطبق أيضًا على الحسابات المجهولة / "حسابات IP" التي قد يستخدمها الفرد المحظور أو قد يستخدمها في المستقبل.

يُعد الحظر العام الملاذ الأخير ولا يُطبق إلا بعد تلقي شكوى وتحقيق ومراجعة مستفيضة وموافقة صريحة من قبل العديد من موظفي المؤسسة. وبما أنها تحظر جميع المشاركات في مشاريع ويكيميديا ومواقعها الإلكترونية ومنصاتها وأنشطتها منذ لحظة فرضها، فإنها بحكم تعريفها تحظر أيضًا المشاركة الإيجابية المحتملة في المستقبل للفرد المحظور، بغض النظر عن نتيجة تلك المشاركة. قد يؤدي تسهيل مساهمات شخصٍ محظورٍ عالميًا عن علمٍ أو العمل كوكيلٍ عن هذا الشخص أو محاولة التدخل في عمل موظفي المؤسسة أو المسؤولين المتطوعين أو البيروقراطيين أو الموظفين الذين يطبقون الحظر العام بما يتماشى مع السياسات المحلية إلى فرض عقوباتٍ تشمل فقدان حقوق المستخدم المتقدمة أو تعليق وصول المساهمين إلى مواقع ويكيميديا. وبما أن الحظر العام مخصصٌ للحالات الشديدة، فمن المتوقع عادةً أن تكون مدته غير محددة المدة.

الطرد من فعاليات المؤسسة

الطرد من فعاليات المؤسسة هو إجراء إداري يُفرض بهدف المساعدة في تحسين السلامة الفعلية والمتصورة للمستخدمين الذين يحضرون أحداث ويكيميديا ​​الشخصية. يتم فرضه في ظروف استثنائية مثل الإساءة المتكررة أو السلوك الذي يعرض ثقة وسلامة متطوعينا أو مستخدمينا للخطر. على الرغم من عدم حصرها في هذه الأمثلة، فقد يُفرض الطرد من فعاليات المؤسسة في مواقف مثل:

• لقد أظهر المستخدمون بالفعل أو هددوا بإظهار سلوك مضايق أو مسيء بطريقة أخرى أثناء الفعاليات الشخصية.
• لقد أظهر المستخدمون بالفعل أو أشاروا إلى نيتهم ​​في حضور فعاليات شخصية بسوء نية أو لتقويض المناقشات والتعاون بشكل منهجي في السعي لتحقيق مهمة ويكيميديا ​​ورؤيتها.

يقيد الطرد من الفعاليات وصول الأفراد إلى الفعاليات عن بعد وحضورهم و/أو مشاركتهم فيها، والتي ترعاها أو تمولها مؤسسة ويكيميديا ​​أو في بعض الحالات الكيانات المرتبطة بها (مثل الجهات الشقيقة للحركة أو الشركاء). هذا ليس إجراءً فريدًا من نوعه بالنسبة للمؤسسة؛ فقد تفرض مجتمعات ويكيميديا ​​المحلية أيضًا حظرًا على الفعاليات بموجب السياسة ذات الصلة عندما تشعر أن الحظر سيساعد في الحفاظ على ثقة وسلامة أعضاء المجتمع والمستخدمين الذين يحضرون الفعاليات عن بعد. قد تخضع عمليات حظر الأحداث التي تفرضها المؤسسة لمعايير مختلفة عن تلك التي طورتها وراقبتها المنظمات التابعة للحركة، ولكنها تهدف إلى استكمالها.

إن حظرك من الفعاليات المحلية لا يعني تلقائيًا حظرك من جميع الفعاليات العالمية. قد تختلف شروط الحظر من فعالية واحد عن شروط الحظر من فعالية أخرى وقد تعتمد على متغيرات متعددة. على سبيل المثال، يمكن أن تكون الحظر من فعاليات المؤسسة:

• متعلق بالموقع. قد يُمنع الشخص من حضور جميع الفعاليات التي تقام في منطقة جغرافية معينة، مثل مدينة أو بلد.
• خاصة بالمشروع. قد تنطبق على أي فعاليات تتعلق بالعمل و/أو التعاون في مشاريع معينة أو مشاريع لغوية، مثل العمل على ميدياويكي أو Wikiprojects أو ويكيبيديا الإنجليزية.
• محددة بفترة زمنية. قد لا تكون عمليات الحظر من الفعاليات غير محددة بالضرورة؛ فقد يُفرض لفترة زمنية محددة.

في حين أنه يمكن رفع الحظر من الفعاليات إذا تبين أنه قد أدى الغرض منه، فإن استمرار إساءة الاستخدام من المستخدم المحظور قد يؤثر في قرار المؤسسة بتمديد الحظر. إذا لم يتضمن إشعار الحظر من الفعاليات تاريخ انتهاء صلاحية محدد أو ملاحظة أنه غير قابل للإلغاء، فيمكن إرسال استئناف إلى $ADR. (الحظر من الفعاليات الذي يعد جزءًا من الحظر العام أو يؤدي إلى حظر عام لا يخضع للاستئناف).

قد يكون الحظر من الفعاليات خطوة واحدة قبل الحظر العام، حيث يُفرض في الحالات التي تُقدم فيها شكوى إلى المؤسسة بشأن سلوك المستخدم الذي يحدث أو قد يحدث على وجه التحديد أثناء الفعاليات الشخصية. إلا أنها قد تكون موجودة بشكل منعزل، إذا لم تكن المشكلة التي أدت إلى الحظر من الفعاليات هي مشكلة في التفاعل أو السلوك عبر الإنترنت.

وفقًا لهذا وسياسة الحظر من الفعاليات الخاصة بالمؤسسة، يمكن إتاحة الأسماء أو الأسماء المستعارة للأفراد الممنوعين صراحةً (من خلال الحظر من الفعاليات) أو ضمنيًا (من خلال حظر عام) من حضور الفعاليات للفرق أو الأفراد المعينين ضمن فريق تنظيم الفعاليات/لجنة المساحة الآمنة/الفصل، في شكل قائمة الحظر من الفعاليات. قد تتضمن القائمة المزيد من المعلومات التعريفية إذا كانت متاحة، بما في ذلك الصور الفوتوغرافية للمساعدة في تحديد الهوية.

الامتثال لقانون الألفية للملكية الرقمية

The Foundation encourages people to first consider taking advantage of the existing community-led processes in order to report and resolve instances of copyright infringement. This can be done by reaching out to the Wikimedia volunteer email response team (VRT) at infowikimediaorg with an informal request for content removal, including all relevant information in support of your request such as the location of the reported material and well as information that helps establish copyright ownership and the legality or illegality of the material's use.

In some cases, the Foundation may also receive requests to remove content from a Wikimedia Project through a formal DMCA takedown process. Before complying with a DMCA notice, the Foundation reviews every DMCA notice we receive to ensure that it complies with the requirements of the DMCA statute and United States copyright law. We reject notices that we do not believe are legally valid. Upon review of the request by the Foundation's Legal team, the removal itself will usually be performed by a Support & Safety team member, using their staff account. In the spirit of transparency, the Foundation informs the Wikimedia community each time it performs a DMCA takedown through this page (also mirrored on Commons for Commons-based requests), as well as through aggregate statistics, in its biannual transparency reports.

Removals of material due to receipt of a valid DMCA notice can be challenged. The recourse for restoring such material is to file a counter-notice with the Foundation. Please note that filing a counter-notice may lead to legal proceedings between you and the complaining party to determine ownership of the material. The DMCA process requires that you consent to the jurisdiction of a United States court. If you believe there is no legal basis for a takedown notice which has been acted upon by the Foundation, you are welcome to visit the following sites, as a first step in learning about filing a counter-notice:

• Lumen Copyright FAQ
• Lumen DMCA Notices FAQ
• Lumen DMCA Counter-Notice Claiming Fair Use
• EFF on DMCA
• Digital Media Law Project on Responding to a DMCA Take-down notice
• New Media Rights Sample DMCA CounterNotice letter when claiming fair use of a copyrighted work
• The United States Copyright Office

As with all office actions, reverting DMCA notice takedowns without appropriate legal reasons is strongly discouraged. As a matter of policy, the Wikimedia Foundation will terminate, in appropriate circumstances, the accounts of repeat infringers as provided under the Digital Millennium Copyright Act (17 U.S.C. 512). In most cases, it will also terminate the accounts of users who, upon being notified that content they have contributed has been removed as a result of a DMCA complaint, revert that removal.

Child protection

The safety of minors is extremely important for us, and we go to great lengths to help assure it. To that effect, if we believe minors are at risk, we will take actions right away. These actions aim at mitigating both conduct as well as content promoting child abuse. Child abuse may be discussed educationally as part of the content of Wikimedia projects, but never promotionally or with the purpose of titillation.

Pursuing or facilitating inappropriate adult–child relationships is not acceptable in the Wikimedia projects. This type of activity may include, but is not limited to, posting child pornography or any material depicting inappropriate sexual acts between adults and minors that violate applicable law, distributing or trafficking obscene material against minors that is unlawful under applicable law, conducting communications with under-aged users through the Wikimedia projects in an attempt to groom them or attempting to move their communications to platforms outside of the Wikimedia projects for grooming purposes, or attempting to approach minors inappropriately during Wikimedia in-person events.In contrast, contact for the purpose of organising and running school-related editathons is acceptable. Read more about our combating online child exploitation policy.

Concerns about child safety are reviewed and appropriate actions are taken as a matter of priority. Instances we believe to be child pornography, including information brought to our attention through requests for nonpublic user information, are reported to the National Center for Missing and Exploited Children (NCMEC), in line with our Requests for user information guidelines and procedures. If your request has already been reported to NCMEC or relates to a case being handled by NCMEC, please include the case or report information in your request. The Foundation may also take additional actions against individuals found be engaging in such activities such as alerting local or international law enforcement.

Secondary office actions

The actions listed under this section are generally performed at the Foundation's discretion, as a possible outcome of evaluation of a separate report. Direct requests for these actions will generally be deferred to appropriate community governance mechanisms. In the past, the Foundation has only taken these actions under extraordinary circumstances.

Conduct warning

A conduct warning is issued when a situation is observed to be problematic and is meant to be a preventative measure of further escalation. It is considered as a step geared towards de-escalation of the situation, when this is believed to have sufficient margin for it. It informs the recipient that behavior they may consider acceptable is in fact not, grants them the opportunity to reflect on it, and encourages them to take corrective measures towards mitigating and eventually eliminating it.

A conduct warning will usually be issued by the Foundation in situations where a contributor's online or/and offline behavior is considered borderline abusive, disruptive or otherwise hinders the collaborative process, but does not yet rise to the level of corrective actions. Such a warning will typically aim to address the type of conduct that may include, but is not limited to, repeated personal attacks, edit/status warring, impersonation or otherwise inappropriate in-person commentary and behavior.

No data has been compiled on how well conduct warnings succeed, and the Wikimedia Foundation lacks the resources to provide ongoing counseling to warned individuals on how to modify behaviors. However, while the Foundation does not believe that positive contributions outweigh harmful behaviors, there may be some circumstances where a warning is offered as a courtesy to contributors who may be otherwise sanctioned by an event or global ban. Warnings will be given only after an extensive evaluation, including review by multiple relevant staff, and will be issued confidentially. Their intent is not to shame the individual or escalate the situation, but to offer a contributor believed to be working in good faith an opportunity to cease behaviors that will otherwise lead to sanctions.

Removal of advanced rights

In extremely rare situations, the Foundation may become aware of circumstances and information regarding major breaches of trust performed by Wikimedia functionaries or other users with access to advanced tools. It may not be possible to share some or all of that information with the Wikimedia communities due to privacy reasons and therefore can not be handled through existing community governance mechanisms. In some of those cases the abuses reported may not rise to the level of irreversibly expelling Wikimedians from the communities; however, they may be severe enough to have breached the community's trust in the individuals involved and therefore warrant removal of administrative rights.

Removal of user rights are usually either permanent or long term. Rebuilding trust is not impossible, which is why individuals are encouraged to reflect on their actions leading up to their advanced rights removal and consider how they may best serve the communities moving forward. In situations of long term removals, and once the no-rights period has elapsed, a contributor may have to fulfill additional criteria before they are permitted to reapply for advanced rights; those are made known to them at the time of the removal of advanced rights.

Use of advanced rights by Foundation staff

There is a wide range of administrative actions that may be performed by the Wikimedia Foundation during evaluation of reports of misconduct, in upholding the Terms of Use. Theoretically, this could be any administrative action that can be performed by volunteers in the communities. The Foundation supports and encourages community autonomy and therefore strives to take the smallest amount of action possible, which is why it is not customary to accept community requests for said actions.

CheckUser

Of all admin rights, CheckUser is the one most commonly used by the Foundation's Trust & Safety team, in order to help assure the trust and safety of Wikimedia communities. More often than not, it is used during the review process of emergency reports regarding threats of harm against Wikimedia community members, contributors, public figures or the general public. It may also be used in response to requests for information, in line with Requests for user information procedures & guidelines and our Privacy policy, or in connection with legal disputes (for example to verify the truth of claims made by someone that is suing the Foundation) and regulatory investigations. It may sometimes be used in relation to investigation of long term abuse in consideration of a global ban as well as when issuing a global ban. Last but not least, it may be used when reviewing reports of sockpuppets suspected to be used by globally banned users, in enforcing a global ban. In any case, performing CheckUser alone does not mean/prove that the person checked has done something wrong.

It should be noted that, because of the sensitive nature of the information it may convey, CheckUser is only used when the information is pertinent in protecting the communities and broader Wikimedia movement, and only if there is no other reasonable way to obtain it. While the Foundation may share CheckUser information with highly trusted members of the community (i.e. stewards), we may opt to withhold said information if revealing it hinders ongoing efforts by law enforcement to protect the public or endangers Wikimedia community members. This action is performed through a Foundation staff account.

Page protection

Page protection prevents a broad range of users from editing a specific article or page. It may affect contributors with or without special permissions and we may also impose a "do not touch" rule that impacts all contributors. Foundation page protection is granted in only the rarest circumstances and typically requires a court order or a substantial risk to the trust and safety of users, staff, or the public. It is otherwise left for community mechanisms to handle, in line with local project policies.

When a page is protected under this policy, the template "{{pp-office}}" will be placed prominently on the page and the page will be protected. An article may be reduced to a few sentences to remove questionable content, and people are then invited to build it up to a more reputable state. This will be indicated by the template {{reset}} (or related, such as {{pp|reset}}) along with instructions to be followed by everyone.

Range blocks

Range blocks are typically an action taken by the communities in order to help reduce vandalism and disruption. However, in some cases the Foundation may impose a range block in order to enforce a global ban, while upholding our Terms of Use.

Range blocks prevent a group of IP addresses from becoming active on the Wikimedia projects; range-blocked IPs are disabled from creating an account, editing on the projects, contacting other contributors through on-wiki features, etc.

When range blocks are placed in the course of enforcing a global ban, they are performed under the WMFOffice account. In any other situations, they are performed through a staff account.

Requesting an office action

A request for consideration of an office action should be placed to the Foundation team whose purview the specific action falls under. This can be the Trust & Safety team or the Legal Affairs team. While requests may initially be sent to other Foundation teams or staff and then forwarded accordingly, it is best that the request is sent directly through one of the above communication channels, to ensure speedier review.

In order for the request to be considered, it is important that it includes the following:

• Explicitly specifies the action requested.
• Includes a succinct summary of the reasons for the request.
• Provides evidence (URLs) that there have already been attempts to have the issue resolved through local community governance structures where applicable and where possible.
• Includes any crucial information and evidence in support of the request, including pertinent documentation, subject to specific action requirements as detailed under the corresponding section.

Who performs office actions?

Office actions are performed strictly by Foundation staff or contractors. They may be authorized by any representative or delegate of the Wikimedia Foundation - usually as directed by the Foundation's legal counsel, certain members of the Foundation office staff or as prescribed by each individual policy related to the specific office action.

The Foundation staff members usually performing office actions are:

• the role account WMFOffice.
• Members of the Trust and Safety team with their staff user accounts.

The office actions will usually come from a role account, with the username User:WMFOffice. In some cases, like performing DMCA takedowns, office actions may be performed by one's staff account. Either way, they will be clearly indicated both during and after to prevent ambiguities.

Wikimedia administrators and others who have the technical power to revert or edit office actions are strongly cautioned against doing so. Unauthorized modifications to office actions will not only be reverted, but may lead to sanctions by the Foundation, such as revocation of the rights of the individual involved. When in doubt, community members should consult the Foundation member of staff that performed the office action, or their line manager. However, details regarding an office action are only shared to the extent that they do not compromise the safety of users, the public or the project.

Timeline of office actions

The Office actions workflow (in English)

Each office action request is as unique as the person it regards. This applies especially to requests regarding conduct issues; content related actions tend to be more straightforward. Moreover, each action listed under this policy is subject to different internal processes; it may be the outcome of evaluation of a reported behavior rather than the evaluation happening in order to determine if a requested action is warranted.

For these reasons there is no set timeline for office actions in general. However, we do try to respond to them as soon possible and try to adhere to the following timeline guidelines:

• Global bans: 4 weeks
• Event bans: 4 weeks
• DMCA compliance: 7 business days
• Child protection: 24 hours

While we strive to adhere to the aforementioned timeline guidelines, it is possible that it takes a lot longer for an office action request to be evaluated and granted. Delays in evaluation can be caused due to receipt of additional/new information regarding the original request, the request expanding substantially during evaluation or other unforeseen circumstances.

الاستئناف

Office Actions, or Foundation decisions not to take an Office Action, can be appealed within 6 months of their first issuance or of their substantial, atypical modification (the extension of a suspension by several months, for example, does not trigger a new right to appeal) upon legal counsel approval.

Only individuals directly involved in a case may request review, either as an individual who requested the initial case or as an individual under investigation. Reviews may be requested following our decision (i.e., whether or not to take an Office Action), at the end of the investigation.

Appeals against office actions should be sent by email to appealswikimediaorg, setting out the reason(s) why it was inappropriate.

With regards to office actions undertaken around investigations into the behavior of specific users, the volunteer Trust & Safety Case Review Committee has been formed to review appeals of eligible Trust & Safety office actions. More details may be found on the Trust & Safety Case Review Committee page.

معلومات عامة

It is important to help clarify a few points regarding office actions in general:

Office actions are extremely rare.

In comparison to actions taken throughout the Wikimedia projects, led by the local community governance mechanisms in pursuit of our vision and mission and in compliance to our Terms of Use, the number of office actions is very, very small.

Office actions are preventable.

All conduct mitigated by office actions is unwanted on a Wikimedia project in the first place; if such is observed and corrected (i.e. removed, ceased or otherwise prevented), no complaint is likely to be made as there is nothing to complain about. Similarly, if a complaint is resolved before any action is taken, it is unlikely for an office action to subsequently take place.

Office actions are transparent when possible, but safety (and legal compliance) come first.

It is not always possible to maintain the same level of transparency for every office action listed under this policy as, in some situations, complete or even partial transparency can compromise the right to privacy and/or safety of involved individuals or hinder ongoing police investigations. We are committed to be transparent wherever possible, but not at the risk of placing Wikimedia users, the public, or the projects in danger.

Office actions are governed by strict internal processes.

The lack of transparency involved in certain office actions does not remove accountability of those enforcing them; they are required to comply with internal processes and protocols and are never enforced without multi-level review and explicit approval. We will share information regarding final office actions and internal processes followed in enforcing them, whenever we can.

Office actions are not based on personal grudges.

They are performed only following explicit complaints to the Wikimedia Foundation about the content of a Wikimedia project or certain abusive behavior taking place within or affecting the wellbeing, trust and safety of contributors in a Wikimedia project. In some cases, investigations may be prompted by Law enforcement requests or as part of our policy enforcement processes.They are also taken in line with prescribed processes and are subject to strict internal review by multiple members of staff in the Wikimedia Foundation hierarchy.

Abusive requests are not acceptable.

We are committed to attempt to address all valid requests for an office action submitted to us, in good faith, and through the appropriate communications channels. However, we will not consider requests themselves breaching our Terms of Use or Friendly space or other behavioral policies, or requests accompanied by demands for preferential treatment (such as control over the article). We will not tolerate intimidation, threats of harm or any other communication that may constitute harassment towards our staff. If any of the above conduct is observed and if inappropriate reporting behavior continues after we have issued a warning, we may entirely refuse to communicate with the reporting party. The lock-out period will be determined based on the seriousness, frequency, number and - if reasonably apparent - presumed intent (e.g. apparent bad faith) of the abusive reports.

Post-action monitoring.

The Foundation does not generally monitor the projects for breaches to the office actions it has enforced. It relies on the Wikimedia community's help in keeping the communities safe and thriving by reporting such breaches to the Trust & Safety team, who will review them on a case-by-case basis and take appropriate actions.

Enforcing office actions.

Community members are welcome to but not expected or obliged to help enforce office actions. If they choose to do so on the grounds of upholding the Terms of Use, however, this should not be a punishable action and they should not be subject to sanctions. One can help enforce office actions in multiple ways such as reporting socks of an interaction-banned contributor using them to interact with another user, removing content uploaded by a globally banned user, informing of an event banned contributor's intent to turn up at an event they should not be attending, etc.

Abuse of office or staff actions.

If you think that the office actions listed under this policy have been abused, you can submit your concerns through cawikimediaorg. This email address can also be used to report potential abuse by staff accounts such as inappropriate conduct or use of their advanced user rights.